Do you know when to create a group chat? | SSW.Rules

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If you intend to talk about someone in your chat, it's best to add that person to a group chat.

This approach is useful before starting a Teams call and you can simply say "I'll call you in 5 mins" in your group chat to let everyone in the group know that you need to chat with them.

Note: When deciding whether to use a group chat, think of how you'd approach the same conversation in an email - if you'd cc someone in the email, then you should include them in the group chat.

group chat bad example — Figure: Bad example - Mentioning someone in a chat they are not participating

group chat good example — Figure: Good example - Initiating a group chat with everyone involved

What if people are sitting next to each other

Always add everybody into the chat, even if they’re sitting next to each other. If during the call messages are sent, everybody gets them.

Make sure people are available

You shouldn't make the call if the participants have Teams status "In a call" or their status message suggests they shouldn't be disturbed.

Bad example - not a good time to call Adam and William as they're both "in a call" — Figure: Bad example - Not a good time to call Adam and William as they're both "in a call"

good status — Figure: Good example - It's a good time to call Bryden and Lachie as they're both available

Do you CC relevant people and reply to all as a standard procedure?

Do you CC relevant people and reply to all as a standard procedure?

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