Do you utilize a positive tone when interacting with clients?
Last updated by Tiago Araújo [SSW] over 1 year ago.See historyA sentence can be expressed in various ways, and it holds significance to utilize positive language when communicating with clients. Rather than stating "I will NOT do X until you do Y", a more constructive approach would be to say "When you do Y, I will be happy to proceed with X".
We will not be able to develop the report until you are happy with the mockup.
Figure: Bad example - Negative tone
We will develop the report once you are happy with and have signed off the mockup.
Figure: Good example - Positive tone
